Frequently asked questions
1. What products does PrimeTorque offer? PrimeTorque offers premium automotive accessories with a focus on high-quality materials, craftsmanship, and design. Our selection includes products that combine style and functionality for your vehicle.
2. How much does shipping cost?
- Bulgaria: Standard shipping is €2.30. Orders of €70 or more qualify for free shipping.
- International: Flat rate of €16.00 to all supported countries.
3. Which countries do you ship to? We ship within Bulgaria and internationally to 28 countries including Austria, Australia, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States, and Hong Kong.
4. What payment methods do you accept? We accept credit and debit card payments, as well as other methods available at checkout. All transactions are secure and encrypted.
5. Can I return or exchange a product? Yes, you can return products within 14 days of receiving them, provided they are in their original condition and packaging. For more details, see our return policy.
6. Are the products compatible with my vehicle? Each product description includes compatibility information. If you're unsure, feel free to contact us and we'll help you choose the right product for your vehicle.
7. How can I contact you? You can reach us by email or through the contact form on our website. We typically respond within 24 hours on business days.